High Pointe Estates

Meticulous, kind, supportive and professional. All words that come to mind when we talk about the exceptional service we have received from Adam and Amy. From day one, Amy was so hospitable. She was eager to find the home that met our needs and assisted us with customizing it to make it just right! What we loved the most about working with her is that she didn't attempt to push our budget. She was mindful of what our family needed and gave recommendations that suit us best. Then there is Adam, our project manager. He is so detailed oriented and proactive that we do not worry at all about the quality of our build. His honesty throughout the process has provided us so much peace of mind (which is much needed when building a home). His knowledge and practical recommendations are so helpful. If you are looking to be our neighbor and join this beautiful community, I hope you have as great of an experience as we have!

The Dream Team!!!! Amy, Chris & Lee have walked us through this process, every step of the way!!!! When they finally opened their second phase up after COVID and we made an appointment Amy, was a God send, her knowledge, service, the time she took to walk us through every challenge we had faced with visiting other builders and our unique circumstances, her years of experience was able to get us to begin! Chris was able to pick up where she left off with the finance process and keeping us updated along the way. The person that communicated every week, during the building process was Lee, working with him has been awesome, his insight, excitement, detailed expectations and delivery has been by far the best. It feels like he has been a family member who desires excellence who displays care as if it’s his home before he releases it to you. We can’t wait to obtain access of our dream home after completion and inspections. A Great thank you for All your hard work and serving with passion to make others dream come to pass. Blessings to this Dream team The Giddins

I can't say enough about how great the team at High Pointe Estates has been. This is the first home we've built and were very nervous about the process with such a large builder. Lee never made us feel like just another sale - they're building homes for their customers, not just another house. Lee in particular has made the building process as smooth as possible. Any questions or concerns we raised were handled immediately. His attention to detail is impressive - while every new construction project will have some hiccups, Lee made sure everything was addressed and fixed timely. Additionally, our third party inspector said Lee was one of the best project managers he's worked with. Lee never tried to rush us or our inspector, giving the time needed to do a thorough review (although, there were very few problems caught through the inspection that Lee wasn't already aware of and working on). Overall, I would say our experience has been even better than we could have hoped and we're excited for our new home! Our only complaint is the sales person, Amy. She didn’t allow us to view and choose our options. Rather, she chose and then we had to decide what to change (without knowing what was out there!)

Very happy with our home in Hanover. Travis was a pleasure to work with and was always very responsive to our questions. He called us each week without fail and we never felt out of the loop during the process.

Customer focused, kind hearted, professional and responsive to our endless list of questions. Our Ryan Homes build within the High Pointe Estates community was an amazing experience. Our Ryan Homes story began with our sales lead Mr. Pat. From the very first “we’re just looking around” appointment to settlement, Pat was there for us. He answered hundreds of questions promptly, day, night, on weekend, and even when I called when he was on travel. Pat made the design planning phase both exciting and educational experience. We’re so thankful for Pats in-depth experience in new construction and kind hearted guidance throughout the construction process. As advertised, all new construction projects do come with unforeseen complications. Our Project Manager Mr. Adam was “on it”. We did have challenges. Our basement flooded after a major storm during the framing stage. Adam informed me of the incident immediately, detailing his plan of action for addressing the incident and was transparent in his updates throughout remediation. Everything was addressed! Adam made time for me each and every time I wanted to walk the property or had concerns. Despite juggling multiple builds simultaneously, Adam ensured all issues were addressed and I was informed when they were resolved and how they were addressed. I want to express my most sincere gratitude to the Ryan Homes and NVR team. You’ve helped turn our vision into a reality over the past 6 months. New construction homes can be complex and overwhelming at times. We wouldn’t have had such a pleasurable experience without your guidance and counsel throughout the entire process. Not only are they knowledgeable, and hardworking but also very patient and kind hearted. As sincere as I can type it… Thank you all for your time, attention and care that was poured into our home. My advise to any new prospects is you absolutely must get your own third party inspections completed and allocate several business days if not a week to ensure the highest quality build as possible. These houses (many at the same time) are built at the speed of light and quality is often sacrificed for speed. You can counter that risk with a thorough home inspection before drywall and pre-settlement. This isn’t cheap. However, in our experience, save us thousands down the road, if not caught. Visit often! We look forward to joining our fellow neighbors in the High Pointe Estates community and hope that anyone looking to join us will have 1/2 as an amazing experience as we did. Cheers from Lot 146

Our build manager, Adam, was timely at updating us on the progress of the build, communicating setbacks/delays, and addressing issues as they arose. We're very happy with the overall quality of the home we got. We had an inspection done in addition to Ryan's independent inspection, and the report was very good. It noted a few cosmetic issues, but the "guts" of the house are sound, and the inspector commented that the overall quality of the home is one of the best he's seen in the area. We had some issues arise at the new home orientation (NHO), and Adam had them addressed quickly. For example, our back yard was in rough shape. All the wind and rain washed away the seed, hay, and treatment, and exposed some big rocks. Adam arranged for the landscaper to take a second pass at the yard when they seeded a neighboring house - the very next day. We also found out at the NHO that Adam moved our crawl space because it was difficult to access. Lots of companies wouldn't bother...after all, it worked. But these guys made a last minute adjustment because it was the right thing to do and they would want it in their home. New builds are such an enormous job, they all have unforeseen issues. It's not realistic to ask for a build with no issues, but Adam and the Ryan team at High Pointe Estates did a nice job addressing things quickly, openly, and professionally. One thing I would encourage everyone to do -- sales team, go over ALL the options with customers; & potential buyers, go spend TONS of time looking at all the houses in the neighborhood to notice all the little differences and possibilities. For us, it was missing the windows in the basement...it would have been a different space in the basement with a few windows out the back of the house!